Worker does not appear
Wait 40 minutes after the order is marked paid. Pools also need time to show a share.
Still no worker — write in chat and send a pool screenshot. We fix delivery or refund the unused part.
Mine-Grid
Plain language: what happens if the worker is late, hashrate dips, the wallet is wrong, or you need a refund.
Updated 14 August 2026
Wait 40 minutes after the order is marked paid. Pools also need time to show a share.
Still no worker — write in chat and send a pool screenshot. We fix delivery or refund the unused part.
Short dips happen on the market. We look at the window average, not a single minute.
If hashrate stays below what you paid, we raise the bid, extend time or refund the gap.
After payment the destination is locked. Check the address before paying — that is what the checkout box is for.
If you paid with a typo, hashrate still goes there. We cannot recover coins from someone else’s address.
Unpaid orders cost nothing.
Paid, hashrate not started — full refund minus network fees.
Hashrate already live — unused time back, minus network fees.
Refund timing follows the network, usually the same day once we decide.
Minimum hashrate depends on duration: the market will not take an order that is too small.
The storefront cap stops one order eating all available hash. Need more — write in chat.